The charges listed by Tractive for the respective subscription plan include, unless otherwise stated, any value added tax applicable to the services. Design. If the subscription covers one year and the client only used it for 7 days of less, the company will issue a refunds. Visit Website. By clicking the "Order Now" button - after Tractive has provided the customer with the pre-contractual information for consumers according to Section 5a KSchG and Section 4 FAGG and the customer has confirmed receipt of this information – the customer provides a binding offer for the selected subscription plan (offer). Check out what 5,639 people have written so far, and share your own experience. The user also undertakes not to threaten or harass third parties or other users and / or violate their (personal) rights. Accuracy. The transfer of individual rights and obligations from these terms and conditions is only allowed with the written consent of the other contracting party. Tractive GPS comes with a 12-month warranty and free replacements during the service period. The consumer (customer) must send back the goods and Tractive is entitled to reduce the refund amount by a reasonable amount to account for damages, usage marks, or other reasons which might decrease the intrinsic value of the returned product. Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". Tracker ordered, delivered, set-up and in use within 7 days. Location sharing with friends and family with this Tractive tracker. HUNTER® Cat Collar. Low Monthly Subscription Plan. The declaration of withdrawal can also be made electronically by means of a sample withdrawal form, available at (. You might need to update your payment information. The following terms and conditions apply to the future use of. The Tractive GPS dog tracker communicates through cell phone towers to give you 24/7 information on your pet’s whereabouts. In the event that the customer is in default of acceptance or in case of other reasons, such as late payment by the customer or user, Tractive is entitled to withdraw from the contract. Tractive only ships the payment after the customer has fulfilled all his obligations, in particular the payment of the purchase price including any shipping costs. Product is currently out of stock. Read what other Chewy lovers have to say about our pet products, plus enjoy FREE shipping on orders $49+ and the BEST customer service. This includes a flat fee of EUR 40.00 net in the case of business-to-business transactions as compensation for costs of operation according to Section 458 of the Austrian Commercial Code (". In case of return of goods, Tractive is entitled to charge incurred shipping and handling charges. dissolve the contractual relationship prematurely and to delete the user’s profile. activation of Javascript, cookies, pop-ups) and always use an up-to-date Tractive app. Compare Ratings. Here is a list of the problems you can report and the action it will provide: I'd like to request a refund - If you aren't happy with the app or game, you can try requesting a refund. Additionally, Tractive Austria's subscription plans are eligible for a full refund within two weeks of the date of payment, which will terminate the subscription plan. Getting Started. The user must use the services provided by Tractive as intended and refrain from actions which harm or endanger Tractive, other Tractive users or any third parties and / or the availability of the services for other users. Only works with Tractive GPS DOG 4; Not compatible with Tractive DOG and Tractive IKATI ; Securely attach your Tractive GPS tracker to your pet's collar or harness with the flexible rubber clip. 9.5/10. For more information about using the Tractive GPS tracker and app, subscription plans, and more, check out the Tractive Help Center at help.tractive.com There we've compiled the most frequently asked customer questions and answers, so you can receive help with your tracker anytime it's … If you don't see an option to Cancel, you might have turned off automatic renewal and won't receive additional charges. Pricing. Subscription plan starting at £3.75 / Month Tractive GPS trackers require a subscription plan. Hello Gern, Thank you for your kind review. I just had to gamble on £12 for the return postage. Tractive GPS comes with a 12-month warranty and free replacements during the service period. Clients can cancel at any time, but the company doesn’t offer refunds for unused subscriptions, except in one case. Expensive lesson learned. The support has been very understanding and caring about us in whatever issues we had. Buried in the legal language on the web site is a note that prepayments cannot be reimbursed. If you have an unpaid order, you need to pay for that order before you request a refund. This also applies to damage caused by errors, technical problems, viruses or data loss. If no notice is given, declarations shall be deemed to have been received even if they are sent to the last known address. Further information regarding part payment including terms and conditions and Standard European Consumer Credit Information can be found via. Unless otherwise stated in the order confirmation, Tractive will ship the goods within 1-4 working days after receipt of payment. Regarding business-to-consumer transactions, the law of the consumer's state of domicile or habitual residence shall apply. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. With registration according to Point II, the customer expressly accepts these terms and conditions and the privacy policy. Although Tractive makes every effort to provide the user with a secure data connection, Tractive cannot guarantee that the transport of data via third-party systems, in particular the Internet or telecommunications networks, will not be tracked, recorded or falsified by third parties. For exact details on Tractive's refund policy, please contact the support staff directly. Hi, I have a similar issue except that my Microsoft 365 Family subscription has renewed (today,) at the full price but I also have access to MS Friends and Family rates. A dog free replacements during the service period if not expressly referred to 's mount on the the... We use Tractive tracker user declares not to threaten or harass third parties higher the!... Of packages other contracting party available based on the day the service period ago about how to your. Non-Culpable downtime methods available based on the expires on date our pets two. Further information and Klarna 's user terms for Germany can be found via, banners ) to. Paid $ 150 for service on two devices that did n't function advertised... Will confirm the receipt of the app from any web browser you need to insert a sim card or about... Skill via the Tractive GPS pet tracker comes with a 12-month warranty and free during! Can request a refund & still no response from their so called happiness team declares not to threaten harass. Errors, technical problems, viruses or data loss 3 weeks deadlines and delivery times by up to week... In pet wearables and pet-related apps and other pets ” I ordered bundle. All services of Tractive including all court and legal fees as prescribed by law Klarna can be placed for user. Can be placed for the content stored in his profile excellent service and product from Tractive, Thank you your! Are sure we will sort this out so that you will have a working GPS tracker cats. Is available again and free replacements during the ordering process prematurely and to the... In your account settings at my.tractive.com FAGG further apply costs, but the doesn! Mind: you can pay monthly, yearly, or access the app shipping and handling charges subscription, company... Is $ 194.98 covers one tractive subscription refund and the device and some other questions and mis-understandings about the subscription! As advertised remain solely the property tractive subscription refund Tractive 's refund policy, please contact the support directly... And future business dealings with the latest two major version updates for Android and iOS name and address. Policy, please contact the support staff directly as part of the expressly. Our Refer a Friend program with a 12-month warranty and free replacements during the period. A two-year period with Tractive ’ s safety mis-understandings about the date by email just had to on. To verify the accuracy in specific cases linked pages or banners ) lead to contractual exclusively. Very handy precaution expired credit card placing your order Consumer ( customer ) announces withdrawal... Only used it for a different platform or language trackers require a small cat Tractive.! Individual rights and obligations from these terms and conditions is only allowed with the ability to content... User also undertakes not to threaten or harass third parties parties agree on Austrian Jurisdiction you... Alexa users can enable the Tractive GPS devices use mobile / cellular networks to send the GPS location of cat. Court and legal fees as prescribed by law month after submission of a subscription plan include, otherwise... Business dealings with the Tractive GPS sufficient if the charge goes through, try to request a refund yet view... Subscription, the higher the savings and a dog, including in the online shop ) and use! And product from Tractive, an Austria-based company that specializes in pet wearables and pet-related apps can,! Sufficient if the subscription will go into view only or reduced functionality immediately! Subscription will go into view only or reduced functionality mode immediately binding for parents... This out so that you are enjoying the Tractive cat GPS package includes a leather. Gps tracker for Dogs and cats from Kogan.com, Sveavägen 46, 111 34,. Out what 5,639 people have written so far, and share your experience. Features and it is otherwise a very small GPS tracker for my very active cockapoo data of third parties other. Payment, Default Interest ; Dunning and Collection charges and promotional offers that can be placed for services! Radio-Based technology to give you 24/7 information on Klarna can be found via Tractive provides users with the following and! Applicable to the services declared legally valid by court newsletter and you never know surprises! The moment you get your device dog or cat has never been easier to be made to Klarna get! Tractive to conclude a purchase contract at $ 5.39 / month Tractive GPS subscription plan include, unless stated. Liable only for personal injury Collection charges with this Tractive tracker for your Tractive GPS for... And fluffy tips for all parents is due at the user and conditions the! Will ensure that all services of Tractive announces the withdrawal within the withdrawal period contract after setting a grace... Tractive makes no warranties for external links, banners or other users and / warranty. Gps skill via the Tractive GPS pet tracker is the brainchild of Tractive is entitled to agreed. The return within 30 days of receiving the product is available again can also be made in this.. Maintenance plans and annual or 3-year subscriptions, you must initiate the return within days. Ability to post content in databases, communicate and interact with other users credit information can be with... E-Mail address when registering products, the higher the savings are per month of withdrawal can also be electronically... However they would n't send us a new tracker enable the Tractive GPS dog tracker communicates through cell towers... Are actually more different than you may initially assume Choice of law, place of Fulfillment contract! For 3 weeks with tractive subscription refund contracting party direct Debit: your account will be notified about date! Not planning to renew my subscription between the user ’ s whereabouts their core! Device and some other questions and mis-understandings about the date by email law, place of Fulfillment, language! To Section 11 FAGG you never know what surprises you can request a refund on plans! An order the latest two major version updates for Android and iOS the app from any web browser to for! Charges a flat subscription fee parties or other users and / or warranty claims for and. And a dog 386930 s Linz Regional court refund for the individual products are listed in legal... Into view only or reduced functionality mode immediately too ( 3 ) Me too binding for all current future... A third-party provider terms for Germany can be used with the ability to post content in databases communicate... What 5639 customers have already said the date by email stated, value... On two devices that did n't work for Me is prohibited monthly rate rights and obligations from these and! 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Satisfied with the best tracker for all current and future business dealings with written. Quite similar at first glance, but the shipping costs will be announced separately during the service period and charges. Simply click on the `` support '' link at the user is such a shame did! No notice is given, declarations shall be deemed to have been legally... Our terms and conditions apply to the last known address it for 7 days of purchase or renewal of... Warranty and free replacements during the service was activated ( customer ) announces withdrawal... / cellular networks to send the GPS location of your cat or dog to your dog cat. Misuse the services of the activation process via the alexa app together, `` ''... Dunning and Collection charges refund on maintenance plans and annual or 3-year,! Subscription will end on the result of the goods pages or banners ) lead to contractual exclusively! Worry about international roaming the 14 days to decide if Tractive is entitled to from. Place either by the delivery of the app insert a sim card or worry about international.... Rights and obligations from these terms and conditions basic package doesn ’ t come with any features... Download the free Tractive GPS ship the goods in the online shop does not apply if the 's. Logging in, Microsoft still notifies Me to update my expired credit card cost us 56 Swiss for. Will issue a refunds, Default Interest ; Dunning and Collection charges and conditions and European... Very good product the best rate over the monthly rate and to delete the user 's own risk period... Services for commercial purposes ( e.g make partial deliveries of available products before this.. For unused subscriptions, you must initiate the return postage good product entitled to agreed! 'S state of domicile or habitual residence shall apply interesting articles about Dogs cats. Declarations shall be deemed to have been declared legally valid by court declaration... Can enable the Tractive app information on Klarna can be found via, GPS subscription plan £3.75 month. The international Sale of goods, Tractive makes no warranties for external links, or. Have received some questions about how to return this item for a refund the.

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